Equipment collection after you close your account After the 30 days' notice, our couriers at Actavo will make contact with you to arrange collection of the equipment. Further exclusions & legal stuff apply. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Apologies for any inconvenience. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. So disconnected in May, I had 2 payments taken instead of one. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. Services and installation of equipment may vary subject to government advice on COVID19. Options. Browse Virgin Media Virgin Media Community. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer ([email protected] November 2020. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Step 3 - Label the box – a letter came with the. About Virgin Media. Visible. New customers gettting my package, plus a phone are offered £25. Read a summary of the Virgin Media Ireland terms and conditions here. 20 Virgin Media reviews. Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. on 07-02-2023 11:22. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. My Virgin Media App. Job description from Virgin Media Salary: £27,500. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. With this in mind, I have gone ahead and sent you a private message to confirm a few details. The legal stuff £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick(s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. Mobile Your Account. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. Virgin Media London, England, United Kingdom. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 中文客服熱線 (廣東話及國語) Call: 1-888-675-8333. Virgin Mobile - Other legal stuff from 17 June 2022. Oct 2021 - Present2 years 1 month. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Networking and WiFi. Returns team were useless for us. Give our Customer Care team a ring on the numbers below. This means that customers who have old Virgin Media equipment, that we can’t redeploy, canReturning Virgin Media Equipment in Virgin Media: TiVo® service 09-07-2023; Recycle old media box turned to collection - confused in Virgin Media: TiVo® service 20-03-2023; Returns in Virgin TV V6 10-02-2023; Netflix signed out after two weeks saying restart membership in Stream from Virgin Media 16-01-2023Virgin Media Verified account. . The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth streaming. Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. Hub 4: up to £75 per unit. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. Simply press 1 when you get through to the automated menu, and you'll be put through to. You can order a pre-paid returned package through our website to send the equipment back yourself through our many Collect Plus drop of points. Virgin Media is a telecommunications company. Report this profile Report Report. Skip until prime content Barrier-free Help . If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. They provide telephone, television and internet services. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. uk. Main. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. I was assured that I would not be billed the £40 (I'm owed £72 as a. DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. I contacted VM via WhatsApp and then phoned VM collections dept. Sign in . I'm a Very Insightful Person, I'm here to share knowledge. £25. D01 C9W8You will be asked to return any Virgin Media equipment, such as routers or set-top boxes, after you cancel your services. Broadband. Booking an engineer is easy with Virgin Media. New owners only seem to want to cut costs, which pulls. Their Resolution Team emailed me in Dec22, gave me a complaint number and. If the equipment was collected then it can take around 7 days or so to be processed on to the account. I am anxious to return the unused equipment to avoid incurring any expense. Collections Advisor (Current Employee) - Birmingham - 1 November 2016. Public Sector Queries. Joining in. Step 2. This is absolutely diabolical service. Excludes broadband faults and broadband network outages. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. You’ll be provided a set number of homes to visit per day through a handheld mobile device. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Forum Team. Unfortunately, this job posting is expired. Expertise in implementing, developing and reviewing procedures. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Alternatively, contact CollectPlus for help sending your package. And Im being charged for equipment which I returned long ago. Just fill in the template below and post it as a comment, we'll let our team of engineers know so they can get things back to. If you think you’ve used the incorrect bank account details when paying via bank transfer. Forum; Apps. Phone. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns. £35 setup fee applies*. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. You should receive an email confirming the returns though 🙂. By Email: To download the relevant forms, please see visit our Help pages. I contacted VM via WhatsApp and then phoned VM collections dept. com, the worlds largest job site. We offer the full kit and caboodle – Broadband, TV services. Great. Browse Virgin Media Virgin Media Community. on 07-05-2023 08:56. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. how do you think we should cooperate for 18 months if you can't deal with the problem at the very beginning. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. Virgin Media Quickstart set up. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. I had an email -. Need a little help swapping your SIM? Bring your phone, your letter and your new SIM to one of our stores and we’ll get you set up and ready to rock and roll. Thank you for choosing Virgin Telco. Today, I received an email from Virgin Media stating, ”We've tried to get hold of you about returning our kit, but it looks like we still haven't got it back yet. How it all works. 27/08/10 - 15:10 #5. Why has yet another prepaid item gone MISSING, yet yodel are LYING about it being delivered at 1. co. 22 received an email from virgin media and medallia confirming it had been received, that it wo. The Bahrain Grand Prix is on Sunday, signalling the start of another thrilling season of Formula One racing on Sky Sports. Collections Agent professionals rate their compensation and benefits at Virgin Media with 3. The equipment was a Virgin Media Hub 3 and the technician was here on the 3rd February to install a new one and take the old one away. Kit collection. If you would like more information on the Starter Collection please call a Virgin Customer Services agent on 0843 515 8680. The signal in my home was so bad I cancelled the sims within my 14 day cancellation period, therefore no charges. You may choose to receive a paper bill instead. Expertise in implementing, developing and reviewing procedures. Having read some of the posts on this forum I am worried that this is. In this. Equipment Collections Representative Virgin Media. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). After that, it’s just £3 per month (or £30 a year). The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). I am 86 years old housebound as a full time carer for my 83 year old disabled wife. Today I have received an email and a text message regarding the return of my equipment and that they. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. 1. Telling me I need to return my Hub to avoid having a £40 charge on my account. the property has had VM before, you may just get a Quickstart kit delivered. VM sent packaging for equipment which was duly returned. Discount worth up to £352. Up to 3 WiFi Pods if needed. If you think you’ve used the incorrect bank account details when paying via bank transfer. Emergency Back-up Line: up to £50 per unitTo make a virgin media complaint via phone call, please do the following. View company reviews & ratings. com to arrange an early pick up of the equipment. 1,046 reviews from Virgin Media employees about Virgin Media culture, salaries, benefits, work-life balance, management,. View, change. 23 Aug 2021. Virgin used to send people to collect STBs, but obviously people weren't in, or dates weren't convenient etc. For more info on what equipment needs returning to us see here. But I'm still a customer. Virgin Media Quickstart set up. A common explanation is that the number port is in progress and may complete shortly (usually within a day as reported on here). £27. Final payment in Collections. This role will form an integral part of a multi-skilled team of Collections Agents covering TV, Broadband Phone and Mobile. Main menu; Bundles. on 15-11-2022 15:14. Please help. Eligibility was extended to those receiving support payments in February 2023. We would like to show you a description here but the site won’t allow us. The Virgin Media Collections ‘Starter’ package is an 18 month contract, if you choose to terminate your package before the minimum term then you may be charged. Completed Level. And finally, if. The equipment must be in its original box, with all relevant accessories and paperwork included. Browse Virgin Media Virgin Media Community. To do this, you’ll need to wait until you receive your tracking email. Call us from a textphone on 18001 0345 454 1111. Equipment collection . Back in June 2014, I moved home to a location where VM was unable to provide service. Hi, I moved from UK to Australia 2 months ago and was able to break out of my Virgin contract 3 months early. They provide telephone, television and internet services. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo Apply for the Job in Equipment Collections Representative at Bradford, . 0k per year. 10. on 19-11-2022 18:06. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. The offer can be redeemed on your iPhone. Back Submit. Virgin Media. When submitting your disconnection request, our team will explain the next steps and you’ll get a request for valid proof of your new UK address. You can contact us to discuss your O2 mobile products and services. com to arrange pick up. STOKE ON TRENT. Choose the best spot for your wifi hub. Pack up your equipment in the Virgin Media recycle kit provided. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Please look out for a purple envelope, at the top right of the page. equipment, enabling us to save space on our fleet. Registration is fast, simple and absolutely free so please join our community. This depends on the equipment you want to recycle. Tried to rebook and never got the email confirmation. What equipment was it that you were charged for? According to < this page > no equipment is charged at £65 - the charges for non returned equipment are:-V6: up to £100 per unit. Good job if you're placed with a good team of people. By Phone: Get in touch on 0800 952 2302. Home. Posted 7:20:44 PM. on 18-08-2022 14:29. I have cancelled my Direct Debit and would appreciate not being threatened To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Virgin Media Community. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. The Virgin Media team is available Monday through Friday, 8 a. Volt. I've been waiting in all day for someone from VM to collect my old equipment. 3 weeks ago. Our Products. The equipment is provided for use by residential customers and are for residential, non-commercial use only. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. Scroll down and click on create new label. Apply to Virgin Media jobs now hiring in Foxhills on Indeed. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. Options. I submitted a complaint on the online system, didn’t hear anything back from them. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Rosie Taggar Employee Engagement and Communications. I'll pop you over a PM now so I can take some details and look into arranging a collection for you Apply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Media’s website. here - 5396116. Our customer service team is available to help you 24/7. Options. So you won’t need to hop around. Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. Working hard to help connect the nation, shop our offers and order online. Step 3 - Label the box – a letter came with the. Browse Virgin Media Virgin Media. Hi all,. on 30-10-2022 08:03. Virgin Media; My Virgin Media; Shop;. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. KMM116247153I15977L0KM - I think that was my account. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. Terms and Conditions – PAYG Mobile. Many of the electrical and electronic items that we throw away can be recycled and reused – saving both natural resources and removing the environmental and health risks associated with sending this to landfill. Also keep the receipt that you are given for tracking purposes. If you can get Quickstart, you can choose one of two delivery options. Packages ; Broadband ; TV ; Landline ; Mobile ; Required economy ; Other Stuff. You have contacted me this week again about sending the old one back to you. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 6 million cable customers in the UK is an unpaid carer – and 58% of them reported feeling lonely or isolated. (18 month contract applies) 108. Hi there, I wasn't sure which section to post this under, so hopefully, it will get to the right person. Sign in . etc. 1800 941 114. on 12-09-2023 14:56. £21,968 - £22,369 a year. We're concerned by the number of criminals impersonating Richard Branson, Virgin's senior management team and Virgin Group companies. Perfect for streaming. I closed my original virgin media account in late February 2022 approximately. Also I noticed that the collection points used by Virgin have deveral different carriers sevicing them and I wanted to know which carrier to use. Firstly you upgrade my contract without concent, then when I complain you confirm the issues and then cut me off a month earlier that agreed. Virgin Media Collections Agent Reviews. Re: Problems returning my equipment. Search job titles. Hi - thanks for replying. If that's the case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and ask. Unlocks superfast broadband in 500,000 buildings. Our head office sites. Packages ; Large ; TV ; Landline ; Mobile ; For business ; Diverse Stuff. Turn on your TV and get connected. However, their delivery partner Contactengine doesn't seem to specify a time window and there is no way one can contact them. They'll text and email you with a delivery date and provide you with a tracking reference number. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. lobat. 0. customer collections virgin media jobs. I have the technicians name if that helps also. Stay safe online. If you don't return it they have a right to charge you for it. IT Department. The Virgin Group is proud to launch its exciting new rewards club, Virgin Red, which will reward Virgin customers across the Virgin family. Reply. Followers who post on Richard’s social media feeds have been targeted in private channels by people with fake accounts. LONDON. Excludes Essential broadband customers from 10 November 2022. Our Products. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. 11. businesssupport@virginmedia. Automatic compensation scheme. Don't worry, we can still help! Below, please find related information to help you with your job search. I have now received the returns pack with the silver terminator cap I’m supposed to put on the Virgin media wall socket. Collection of equipment issues. 150 – if you’re calling from a Virgin Media mobile or mobile. Be prepared to provide detailed answers about your qualifications and experience, and be honest about. If we do, we’ll either text or email you (from [email protected] to schiff content Accessibility Help . You can ret. on 19-01-2022 12:56. For collection of equipment under WEEE please click here for more information. 22 and on 11. 0345 454 1111 – if you’re calling from any other phone. Broadband. Virgin Media mobile numbers have a separate number to call. Online via the Virgin Media website. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Hi there, very sorry to hear this, have you tried ringing our team. systems. Salary: £25,000. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my. Find out how to do it yourself, or how to get one of our engineers to help. Thank you for your post and welcome back to our community forums. Compare TV, broadband and phone; Oomph bundles Your responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. There are two paths you could take here, both will depend on your having VM broadband. Main menu; Bundles. Our team are doing all they can to report scammers and get fake accounts taken down. Full time People enjoy this job; Good employer; Good shift notice. Accordingly, the Virgin Media field technician interview questions will give you an understanding of what to expect during the interview process. All our offices and call centres are working to Covid secure guidelines. I spoke with an agent on the 16tg Dec online and requested a new hub5 instead of my hub4 to match the 1Gig speed and Wi-Fi 6 , they package arrived on 21st and when opened it was hub 4 again 🤦🏻 ♂️ . Committed to add value and raise. In that case you'll end up with VM. Virgin Mobile. , and Saturday and Sunday, 8. It is usually a mail returns bag or a plain flat-pack returns box. You also have not sent me any packaging to return the equipment. If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. 0800 408 9340 is a legit Virgin Media retention department number, I cancelled my 18 month contract 30 days before it ended and got calls from 0800 408 9340 and 0203 743 6946 offering me a deal to recontract. Never go for it” Resolved “Over charging” Resolved. £8p/m extra or included with Gig1 or Volt. Don’t. co. on 31-01-2023 17:59. Connect25-4022. 1 ACCEPTED SOLUTION. on 26-12-2022 00:50. Mbps average. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Bound till main content Accessing Get . Hello. We appreciate you taking the time and will be sure to pass along your feedback to the team. However, the contract emailed to me gives the new address for. reg number. £25. 50 a month (first year saving £78). By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. Final payment in Collections. Sign in or register . You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. If you have a diagnosed fault with your TiVo, it will be replaced with a V6 as a matter of course. Peel off this label sticker and place. No notification sent, no kit arrived today. At least 30Mbps download speeds in every room or £100 one-off credit. 1. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. com) to arrange an appointment for our collection team to come round and pick it up. View the job description, responsibilities and qualifications for this position. I want the equipment to be delivered to my current address as no one lives at the new home, and specifically had this agreed when taking out the contract. Hi @stevedh2. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. . Are you looking to cancel your Virgin Media account? Use our contract cancellation guide for all faq relating for leaving Virgin Media.